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	<title>Embrace Disruption Public Relations &#187; PR Fail</title>
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		<title>Playskool: The Latest Brand in Twitter&#8217;s Hot Water</title>
		<link>http://embracedisruption.com/2013/03/05/playskool-the-latest-brand-in-twitter-hot-water/</link>
		<comments>http://embracedisruption.com/2013/03/05/playskool-the-latest-brand-in-twitter-hot-water/#comments</comments>
		<pubDate>Tue, 05 Mar 2013 13:30:26 +0000</pubDate>
		<dc:creator><![CDATA[Embrace Disruption PR]]></dc:creator>
				<category><![CDATA[Embrace Disruption Blog]]></category>
		<category><![CDATA[Families]]></category>
		<category><![CDATA[Fathers]]></category>
		<category><![CDATA[Parenting]]></category>
		<category><![CDATA[PR Fail]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://embracedisruption.com/?p=2650</guid>
		<description><![CDATA[It seems that all we are talking about lately are various PR fails. Our thoughts on the subject matter? We feel the more we talk about what is done wrong on social media, the greater educated everyone will become on how to do things right so they can avoid those red-faced moments. Today we’re talking [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>It seems that all we are talking about lately are various PR fails. Our thoughts on the subject matter? We feel the more we talk about what is done <i>wrong</i> on social media, the greater educated everyone will become on how to do things <i>right</i> so they can avoid those red-faced moments.</p>
<p>Today we’re talking about <i>Playskool</i> and this message they tweeted about on Friday:</p>
<p>&nbsp;</p>
<p><a href="http://embracedisruption.com/wp-content/uploads/2013/03/ORIGINAL-TWEET.png"><img class="aligncenter size-full wp-image-2653" alt="ORIGINAL TWEET" src="http://embracedisruption.com/wp-content/uploads/2013/03/ORIGINAL-TWEET.png" width="514" height="162" /></a></p>
<p>&nbsp;</p>
<p>Now it may have only gotten 1 retweet and 2 favourites but the replies the message got numbered far more. Within an hour the brand was on the defensive, trying to ‘apologize’ to all the Dads (and Moms) out there they offended with the comment.</p>
<p>At first it didn&#8217;t seem that their Twitter person understood that people were offended:</p>
<p><a href="http://embracedisruption.com/wp-content/uploads/2013/03/reply-3.png"><img class="aligncenter size-full wp-image-2656" alt="reply 3" src="http://embracedisruption.com/wp-content/uploads/2013/03/reply-3.png" width="513" height="227" /></a></p>
<p>But soon they came up with an explanation for their comment:</p>
<p><a href="http://embracedisruption.com/wp-content/uploads/2013/03/reply-2.png"><img class="aligncenter size-full wp-image-2655" alt="reply 2" src="http://embracedisruption.com/wp-content/uploads/2013/03/reply-2.png" width="524" height="217" /></a></p>
<p>&nbsp;</p>
<p>If they were trying to convey that sentiment I&#8217;m pretty sure there are clearer ways it could have been worded. Scrolling through <em>Playskool</em><em>&#8216;s </em>tweets for the weekend it seems that they had 2 or 3 go to messages they were simply recycling over and over. That didn&#8217;t sit well with followers either:</p>
<p><a href="http://embracedisruption.com/wp-content/uploads/2013/03/reply-4.png"><img class="aligncenter size-full wp-image-2657" alt="reply 4" src="http://embracedisruption.com/wp-content/uploads/2013/03/reply-4.png" width="526" height="221" /></a></p>
<p>&nbsp;</p>
<p>Perhaps the most jarred parent population were the families that include 2 fathers:</p>
<p><a href="http://embracedisruption.com/wp-content/uploads/2013/03/reply-1.png"><img class="aligncenter size-full wp-image-2654" alt="reply 1" src="http://embracedisruption.com/wp-content/uploads/2013/03/reply-1.png" width="520" height="328" /></a></p>
<p>&nbsp;</p>
<p>One of the most disappointing parts of their cookie cutter response is that there is no mention of families/parenting in the LGBT community. Not very forward thinking of the brand.</p>
<p>This whole mess erupted a DAY after <em>Playskool</em> posted this touching image on their Facebook page.</p>
<p style="text-align: center;"><a href="http://embracedisruption.com/wp-content/uploads/2013/03/FACEBOOK.png"><img class="aligncenter  wp-image-2652" alt="FACEBOOK" src="http://embracedisruption.com/wp-content/uploads/2013/03/FACEBOOK.png" width="700" height="832" /></a></p>
<p>&nbsp;</p>
<p>So what do you think of this whole situation? Was <em>Playskool </em>being insensitive to changing family dynamics? Share your thoughts in the comments!</p>
<p>&nbsp;</p>
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